DiUS is thrilled to have won both the Customer Experience and Digital Transformation awards at the 2018 CRN Impact Awards gala dinner held on May 3rd, 2018.

The 2018 CRN Impact Awards celebrate the technology providers transforming customer organisations and building Australia’s innovation economy for the future. Awards are presented in 12 categories designed to recognise the diversity of IT providers and Australian innovators.

DiUS took out the first win of the night in the Customer Experience category for the development of a chatbot, dubbed ‘nibby’, for NIB Health Insurance. This award recognises projects that help client organisations better service their own end user customers in a digital, mobile world.

With nibby, nib was the first Australian health insurer to introduce artificial intelligence (AI) services to assist customers with their health insurance enquiries. An investment in customer experience innovation, the chatbot gives nib customers more convenience through offering a choice in how to interact with the health insurer.



Kurt Brown, General Manager Sydney, DiUS; Brendan Mills, CIO, nib health funds; Matt Finch, Cloud and Infrastructure Architect, nib health funds accepted the 2018 CRN Impact Award in the Customer Experience Category


nib became the first Australian health insurer to introduce artificial intelligence technology to assist Aussies with their health insurance enquiries with the launch of nibby in October 2017.

This win marks the second year in row that DiUS has won the Customer Experience award. In 2017, DiUS won for another Australian first: creating Australia’s first virtual reality property group for REA Group.

DiUS also won the last award of the night in the highly coveted Digital Transformation category for a game-changing IoT and application solution in fuel monitoring for Environmental Monitoring Solutions (EMS). This award recognises projects that help customer organisations modernise internal systems and harness the power of data.

Environmental Monitoring Solutions partnered with DiUS to deliver an IoT, cloud-based platform and web application to provide a unique and first of its kind monitoring and reporting solution specifically for retail fuel businesses. EMS’ Fuelsuite and Fuelscan tools help petroleum retailers across Australia run their operations safely and efficiently by providing a 24/7 monitoring and reporting solution across all of the stations’ operating systems.

Frank Losinno, Client Engagement Principal, DiUS and Russell Dupuy, Managing Director, EMS accepted the 2018 CRN Impact Award in the Digital Transformation Category

“We’re so very proud to have won two categories at the 2018 CRN Impact Awards, Customer Experience for nib and Digital Transformation for EMS. At DiUS, we’re defined by our customers, our work and our people, and this industry recognition helps us to know that we’re on the right track. We are fortunate that our customers entrust us with helping them shape their futures,” Joe Losinno, Co-founder and Principal, DiUS.

In recognition of the strong partnerships that helped to drive these impactful and innovative solutions, the DiUS team was accompanied by both partner organisations at the awards night

Read about all the winners of the 2018 CRN Impact Awards on crn.com.au: DiUS, Thomas Duryea Logicalis, Outware Mobile and more win at the 2018 CRN Impact Awards.