Bridge the disconnect between
physical interactions and
Discover how DiUS takes a human-centred design approach to better understand your customer experience problems, explore options and de-risk the final solution.
Do your customers enjoy a consistent brand experience across all of your physical and digital touchpoints? Perhaps your staff are struggling to provide a standard of service that meets consumer expectations? These are the kinds of problems we address with service design. Our team can help you strategise, design and build interconnected service experiences across digital, physical and devices.
We can identify gaps in your service, de-risk the exploration of growth opportunities through lean experimentation and implement cutting-edge tech solutions. Along with solving your initial problem, this approach can also help boost customer satisfaction, drive operational efficiencies and differentiate your proposition in the market.
Recently, we hosted a virtual webinar on the subject of service design with one of our customers, Australian Red Cross Lifeblood, who engaged DiUS to deliver a contactless self-service experience during the coronavirus pandemic. Register your details here to watch the recording on-demand.
DiUS was engaged by the Business Growth and Innovation team at Lifeblood to help discover, design and test ways in which to improve the blood donation experience during the coronavirus pandemic.
From email to phone, e-commerce to physical retail, customers now expect consistency and flexibility with omnichannel experiences. Here’s some tips on how you can get started.