As we move on from thinking about User Experience (UX) simply in terms of a flat User Interface (UI) and towards voice and conversation considerations, Mauricio Perez takes us through his design process in relation to creating a chatbot that users don’t hate.
One of the reasons doubters gave for assuming Uber wouldn’t work, was that ride-sharing essentially performs the same service as taxis.
What is a design pair? So glad you asked! It’s basically just a name made up to describe an approach to UX resourcing.