Supporting call center efficiency

Amazon Connect: Scaling Development and Testing – Part 1

If you work in the call centre space, you’ve probably heard of Amazon’s cloud contact centre offering Amazon Connect. And if you’re based in Australia you might also have heard that Amazon made Connect available here in early 2017. A diverse range of companies including NAB, Square and Subway (to name a few) have already started migrating parts of their call centre operations to Amazon Connect.

AR VR field of view comparison

Augmented Reality Roundup

When it comes to augmented reality (AR), each day seems to bring with it a new term to understand. Much like the terminology, each day also advances AR and the technology surrounding it, as well as the list of potential applications. Here are a few of those advancements that I’ve recently taken a look at.

Sports and event tech

Sports and event tech on the fast track

Last month, we were invited to attend SBC’s Sports and Event Tech Fast Track event at the Australian Grand Prix. Fast Track events are designed to provide instant feedback to startups wanting to be part of the SBC program from industry experts, potential partners and investors. 10 local Victorian startups were invited to pitch at the event, receive feedback and hear more about SBC’s accelerator program.

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