Voice assistant Amazon Alexa has been in the news recently, with a number of Australian brands looking to develop Alexa skills to support their customers to interact with the Amazon Echo when it arrives in Australia in February.
CRN, CMO and Computerworld published articles this week discussing the launch of Alexa in Australia, and all mentioned DiUS and the work we’ve been doing to help businesses leverage artificial intelligence in customer service and engagement. For many organisations, voice control is the first step into the world of artificial intelligence, while others have been focused on exploring chatbots.
As Brendan Foye from CRN reported, DiUS client Amaysim “will use Alexa’s “skills” to allow customers to manage their account services and find their mobile phones by triggering a call.”
Read the full articles:
Read our blog on some of our early Alexa skill developments: Talking Table Tennis with Alexa, Echo and Lambda