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Using service design to bridge the physical/digital gap


Great customer experiences are no longer a nice-to-have; they're an essential for organisations wanting to build brand loyalty and earn repeat business. The choice and convenience of today's digital world means that customers will simply go elsewhere if you don't deliver a good enough experience. This is especially true of physical experiences, which often lag behind in terms of quality,…

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DiUS wishes to acknowledge the Traditional Custodians of the lands on which we work and gather at both our Melbourne and Sydney offices. We pay respect to Elders past, present and emerging and celebrate the diversity of Aboriginal peoples and their ongoing cultures and connections to the lands and waters of Australia.

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