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Read the latest thinking from the team.
We asked our DiUS Cloud SiG organisers to come up with a wish list for AWS’s flagship re:Invent event. Here’s what they came up with.
We asked our DiUS Cloud SiG organisers to come up with a wish list for AWS’s flagship re:Invent event. Here’s what they came up with.
At a high level, UX designers can help better understand your customers, align team members, find product market fit and mitigate risk.
From email to phone, e-commerce to physical retail, customers now expect consistency and flexibility with omnichannel experiences.
Artificial Intelligence (AI) can be used to moderate content thanks to Machine Learning (ML) tools like Amazon Rekognition. Here’s how…
Frank Losinno outlines why it’s important to apply a design-thinking approach when solving business problems.
I/O library design allows a single call to read or write data to and from many buffers at once. Find out how.
To test the capabilities of custom labels further, the DiUS team decided to run some experiments with Amazon Rekognition.
William Infante gives an engineer’s perspective on upskilling for machine learning based on DiUS’ National Pulse Report 2021.
Amazon Rekognition is an out-of-the-box machine learning platform for image and video analysis. Here’s a closer look at what it can do.
How do you go about exploring its potential and deciding if there is anything to it? Here’s our step-by-step guide using a real life example.
How can you increase conversion rates for an e-commerce site using a recommendation engine when your users are unidentified?
Joel Jamieson – Principal Delivery Lead at DiUS – reflects on his experience helping Black Dog Institute create a suicide prevention app…
Our long-time friends at Code Like a Girl have really come to the table this holiday season with this gender neutral list of top toys to help kiddos grow their STEM skills.
We’ve used AWS IoT Core so many times on an embedded Linux device, we created an open source service to reduce implementation effort . Dubbed chariotd and written in NodeJS, its a very useful and a lean implementation that provides access to key AWS IoT Core features – Device Shadow handling, MQTT message publishing and Fleet Provisioning.
We often get brought on board to help productise ‘IoT’ (that’s Internet of Things, if you have somehow managed to escape the acronym) devices, and depending on the domain it’s often a Linux based device. Something we commonly see is that developers who are entering the embedded Linux space from the server or desktop direction are carrying over patterns from there out of habit.
You may have heard the somewhat alarming term ‘post-truth era’ in the headlines recently, and along with it the uprising of fake news. So, where did the truth go and what made it disappear? Is social media to blame? And what does this mean for us as Experience Designers?
A few weeks ago, I was given the opportunity to participate in a GameDay on a client engagement. As this would be my first Gameday, I was super excited, however I had little idea about what to expect, or how I should prepare for it. In this blog post, I’ll share my own personal experience from participating in a GameDay, with a focus on the more technical side of things.
As specialists in helping organisations navigate new areas of tech, we wanted to share what we’ve learnt about how to successfully productionise ML projects. The practical points discussed here will benefit ML specialists and consultants, MLOps and project managers or software developers who are involved in productionising ML projects.
The FinTech sector has grown tremendously over the past five years, and is also extremely fast moving with new themes emerging. With payments and neo banks now well established, the major themes in this year’s program were health and wellbeing, RegTech, InsurTech, back office, claims and risk, data management and corporate social responsibility.
Earlier this week we heard from Nigel Hooke—AI/Machine Learning Lead and Shahin Namin—Machine Learning Engineer at DiUS on their experience building commercial software applications powered by computer vision. Following their talk, the team took some really great questions from the audience. So, we thought we’d capture them here for anyone who either missed their talk, or wanted to refer back to them.
This change in consumer behaviour provides a new opportunity for many businesses to re-imagine the customer experience (CX). So, how can businesses better prepare for the post-COVID and modern-day customer? We spoke with DiUS experts—Kirsty Miller, Sadia Mir, Tom Wall and DiUS Director and Co-Founder, Joe Losinno—on the future of CX in 2020, and beyond.
Rapid changes in customer behaviour requires businesses to adapt at an ever increasing pace. The recent changes to our work and personal life has forced entire nations to work remotely and do all non essential shopping online. With every challenge in…
The concept of customer experience is not new. However, we’ve seen a renewed focus with many businesses forced to change the way they deliver products/services and meet the expectations of their customers. Organisations who have spent time evolving their customer experience…
Sporting comebacks are often synonymous with overcoming the odds in the face of adversity. There are many great examples of this littered throughout history. Whilst there are memorable moments in the comeback itself, it’s in the journey that you’ll discover…
Rapid changes in customer behaviour requires businesses to adapt at an ever increasing pace. The recent changes to our work and personal life has forced entire nations to work remotely and do all non essential shopping online. With every challenge in…
Recently, I was given the opportunity to work on a really impactful mental health project for the BlackDog Institute to redesign a treatment program for people with suicidal thoughts. Navigating both the constraints placed by the current (remote working) environment…
As 2020 unfurls, we are being reminded again and again of the complex and interconnected nature of our world. Of course, COVID-19 was just around the corner. And on top of the environmental disaster and the health crisis, societal tensions have come to the fore through the Black Lives Matter movement. The commentators are quick to rightfully remind us that none of these events are isolated, but rather are symptomatic of what our world has become. A world we have created.
This post continues the journey as we try to answer these questions: Is there some way to “pass through” the conversation from Connect to another NLU solution like Rasa? And Is there really no way to automate deployments of our flow logic?
If you work in the call centre space, you’ve probably heard of Amazon’s cloud contact centre offering Amazon Connect. And if you’re based in Australia you might also have heard that Amazon made Connect available here in early 2017. A diverse range of companies including NAB, Square and Subway (to name a few) have already started migrating parts of their call centre operations to Amazon Connect.