Author: Admin

Action plan for creating shared value
Insights

Acting fast – how will we bring focus and urgency to our most pressing global challenges?

As 2020 unfurls, we are being reminded again and again of the complex and interconnected nature of our world. Of course, COVID-19 was just around the corner. And on top of the environmental disaster and the health crisis, societal tensions have come to the fore through the Black Lives Matter movement. The commentators are quick to rightfully remind us that none of these events are isolated, but rather are symptomatic of what our world has become. A world we have created.

Testing and scaling amazon connect
Insights

Amazon Connect: Scaling Development and Testing – Part 2

This post continues the journey as we try to answer these questions: Is there some way to “pass through” the conversation from Connect to another NLU solution like Rasa? And Is there really no way to automate deployments of our flow logic?

Supporting call center efficiency
Insights

Amazon Connect: Scaling Development and Testing – Part 1

If you work in the call centre space, you’ve probably heard of Amazon’s cloud contact centre offering Amazon Connect. And if you’re based in Australia you might also have heard that Amazon made Connect available here in early 2017. A diverse range of companies including NAB, Square and Subway (to name a few) have already started migrating parts of their call centre operations to Amazon Connect.

kubernetes container orchestration.
Insights

Delivering value on Kubernetes

Being configuration driven, open source and very pluggable, kubernetes remains one of the most loved and sought after platforms in the community. I’d like to share some of our own learnings and insights from being in the trenches, delivering value on kubernetes.

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