Supporting call center efficiency

Amazon Connect: Scaling Development and Testing – Part 1

If you work in the call centre space, you’ve probably heard of Amazon’s cloud contact centre offering Amazon Connect. And if you’re based in Australia you might also have heard that Amazon made Connect available here in early 2017. A diverse range of companies including NAB, Square and Subway (to name a few) have already started migrating parts of their call centre operations to Amazon Connect.

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