DiUS’ Beth Skurrie and Corrine Liang have been recognised for their professional achievements in the ARN Women in ICT Awards for 2020.
DiUS announced four-time finalist in the ARN Innovation Awards for 2020.
Rapid changes in customer behaviour requires businesses to adapt at an ever increasing pace. The recent changes to our work and personal life has forced entire nations to work remotely and do all non essential shopping online. With every challenge in…
Rapid changes in customer behaviour requires businesses to adapt at an ever increasing pace. The recent changes to our work and personal life has forced entire nations to work remotely and do all non essential shopping online. With every challenge in…
DiUS named two-time finalist in the 2020 CRN Impact Awards.
This post continues the journey as we try to answer these questions: Is there some way to “pass through” the conversation from Connect to another NLU solution like Rasa? And Is there really no way to automate deployments of our flow logic?
If you work in the call centre space, you’ve probably heard of Amazon’s cloud contact centre offering Amazon Connect. And if you’re based in Australia you might also have heard that Amazon made Connect available here in early 2017. A diverse range of companies including NAB, Square and Subway (to name a few) have already started migrating parts of their call centre operations to Amazon Connect.
It can be quite a task to keep up to date with the number of new products and services Amazon Web Services (AWS) releases. So, if Amazon Connect flew under your radar back in 2017, we’ve got you covered.
Recently I was asked to take part in a Developer Day talk on Serverless Application Model and modern application development. Given we only had a short amount of time to touch on this topic, I wanted to do a deeper dive on how you could use this tooling, specifically around building Custom Resources for CloudFormation.
Re:invent 2019 was an evolution, no revolution. ML and IoT offerings still improving at pace. Continued move towards Containers and Serverless over managing servers.