Tag: User experience

User experience image
Insights

The future of CX in 2020, and beyond

This change in consumer behaviour provides a new opportunity for many businesses to re-imagine the customer experience (CX). So, how can businesses better prepare for the post-COVID and modern-day customer? We spoke with DiUS experts—Kirsty Miller, Sadia Mir, Tom Wall and DiUS Director and Co-Founder, Joe Losinno—on the future of CX in 2020, and beyond.

user research selection
Insights

UX research with mental health participants

Recently, I was given the opportunity to work on a really impactful mental health project for the BlackDog Institute to redesign a treatment program for people with suicidal thoughts. Navigating both the constraints placed by the current (remote working) environment…

Customer-centricity diagram
Insights

Customer-centricity is the beacon of innovation

Customer-centricity is the beacon of innovation; The word innovation has become ubiquitous, sprinkled across websites and mentioned in every boardroom around the world. It seems to me that organisations consider the word itself a panacea to achieve loyal customers and increased revenue; organisations are chasing the wrong beacon.

UX for AR
Insights

Is UX for AR just UX for Reality?

In both AR and VR, It’s amazing how much you can achieve by implementing a minimal experience and letting users vestibular system and perception fill in the gaps. To get there though, how do we design with random environments, different surfaces, light, and external sounds in mind?

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