Insights
Trend watch: Cross-functional design systems, low/no-code tools and the metaverse
The DiUS XD team takes a closer look at recent industry trends and how they fit into our thinking for the future.
11 May 2022
Tag: User experience
Using service design to bridge the physical/digital gap
Great customer experiences are no longer a nice-to-have; they’re an essential for organisations wanting to build brand loyalty and earn repeat business. The choice and convenience of today’s digital world
19 November 2021
Insights
How can a User Experience (UX) Designer help my business?
At a high level, UX designers can help better understand your customers, align team members, find product market fit and mitigate risk.
15 November 2021
Insights
Getting started with omnichannel – A data-driven approach to connected experiences
From email to phone, e-commerce to physical retail, customers now expect consistency and flexibility with omnichannel experiences.
26 October 2021
Insights
Down the rabbit hole: Design in a world where things aren’t quite what they seem
You may have heard the somewhat alarming term ‘post-truth era’ in the headlines recently, and along with it the uprising of fake news. So, where did the truth go and what made it disappear? Is social media to blame? And what does this mean for us as Experience Designers?
16 October 2020
Insights
The future of CX in 2020, and beyond
This change in consumer behaviour provides a new opportunity for many businesses to re-imagine the customer experience (CX). So, how can businesses better prepare for the post-COVID and modern-day customer? We spoke with DiUS experts—Kirsty Miller, Sadia Mir, Tom Wall and DiUS Director and Co-Founder, Joe Losinno—on the future of CX in 2020, and beyond.
10 September 2020
Insights
UX research with mental health participants
Recently, I was given the opportunity to work on a really impactful mental health project for the BlackDog Institute to redesign a treatment program for people with suicidal thoughts. Navigating both the constraints placed by the current (remote working) environment…
20 July 2020
Insights
Customer-centricity is the beacon of innovation
Customer-centricity is the beacon of innovation; The word innovation has become ubiquitous, sprinkled across websites and mentioned in every boardroom around the world. It seems to me that organisations consider the word itself a panacea to achieve loyal customers and increased revenue; organisations are chasing the wrong beacon.
11 February 2019
Insights
Is UX for AR just UX for Reality?
In both AR and VR, It’s amazing how much you can achieve by implementing a minimal experience and letting users vestibular system and perception fill in the gaps. To get there though, how do we design with random environments, different surfaces, light, and external sounds in mind?
7 August 2018
Awards
DiUS wins twice at the 2018 CRN Impact Awards
DiUS is thrilled to have won both the Customer Experience and Digital Transformation awards at the 2018 CRN Impact Awards gala dinner held on May 3rd, 2018.
4 May 2018