Great customer experiences are no longer a nice-to-have; they’re an essential for organisations wanting to build brand loyalty and earn repeat business. The choice and convenience of today’s digital world means that customers will simply go elsewhere if you don’t deliver a good enough experience. This is especially true of physical experiences, which often lag behind in terms of quality,…
At a high level, UX designers can help better understand your customers, align team members, find product market fit and mitigate risk.
From email to phone, e-commerce to physical retail, customers now expect consistency and flexibility with omnichannel experiences.
You may have heard the somewhat alarming term ‘post-truth era’ in the headlines recently, and along with it the uprising of fake news. So, where did the truth go and what made it disappear? Is social media to blame? And what does this mean for us as Experience Designers?
This change in consumer behaviour provides a new opportunity for many businesses to re-imagine the customer experience (CX). So, how can businesses better prepare for the post-COVID and modern-day customer? We spoke with DiUS experts—Kirsty Miller, Sadia Mir, Tom Wall and DiUS Director and Co-Founder, Joe Losinno—on the future of CX in 2020, and beyond.
Recently, I was given the opportunity to work on a really impactful mental health project for the BlackDog Institute to redesign a treatment program for people with suicidal thoughts. Navigating both the constraints placed by the current (remote working) environment…
Customer-centricity is the beacon of innovation; The word innovation has become ubiquitous, sprinkled across websites and mentioned in every boardroom around the world. It seems to me that organisations consider the word itself a panacea to achieve loyal customers and increased revenue; organisations are chasing the wrong beacon.
In both AR and VR, It’s amazing how much you can achieve by implementing a minimal experience and letting users vestibular system and perception fill in the gaps. To get there though, how do we design with random environments, different surfaces, light, and external sounds in mind?
DiUS is thrilled to have won both the Customer Experience and Digital Transformation awards at the 2018 CRN Impact Awards gala dinner held on May 3rd, 2018.
As we move on from thinking about User Experience simply in terms of a flat User Interface and towards voice and conversation considerations, Mauricio Perez takes us through his design process in relation to creating a chatbot that users don’t hate.
